Parent Portal

Parent/Student Portal Frequently Asked Questions

FAQ Topics
1. General Information
2. Account Registration/Creation
3. Username and Password
4. Portal Information/Content
5. Training/Access

General Information

What is the DPS Parent/Student Portal?
A website where parents/guardians and students can check on how students are doing in school. You can check on your child’s grades, attendance, state and district tests, and much more.

Who can get a DPS Parent/Student Portal account?
Beginning in the fall of 2012, DPS Parent/Student Portal accounts will be available to DPS students who attend the following pilot schools AND parents/guardians whose children attend the following pilot schools: Brown Elementary, Centennial K-8, Cheltenham Elementary, Cowell Elementary, Edison Elementary, Lake IB, Skinner Middle School, and North High School. Plans are in place to bring the DPS Parent/Student Portal to additional schools in the fall of 2013.

How do I get an account for the DPS Parent/Student Portal?
Parents/Guardians: Visit your child’s school and let the secretary know you would like to register for your DPS Parent Portal Account. They will ask for identification and then provide you with your Person ID and GUID. Once you have these two sets of numbers, visit myportal.dpsk12.org and click “Create an Account” to begin the registration process. Follow the instructions on the website. A valid email address is required in order to create a DPS Parent Portal account. If you have a current Infinite Campus username and password, you may login to the DPS Parent Portal using those credentials. Infinite Campus users will need to validate their email and set up security questions and answers before proceeding to the DPS Parent Portal. Students: If you attend one of the DPS pilot schools, there is no need to create an account. Students use their DPS credentials to login; typically student ID and date of birth.

Is there a way to translate the Portal into another language?
The Parent/Student Portal provides support materials for Spanish, Vietnamese, Arabic, or Somali. Click on the flags located in the upper-right section of the website to choose from our multiple languages. There are plans to add more languages in the future.

Can my child’s other guardian and/or relative get access to this portal?
Only legal guardians will have access to the specific identification (Person ID and GUID) at the child’s school, which is necessary in order to create a DPS Parent Portal account.

Can I still use my Infinite Campus (IC) account after I register for the DPS Parent/Student Portal? Yes, your Infinite Campus (IC) account will still work. However, we encourage DPS parents/guardians to use the DPS Parent/Student Portal as it will eventually replace the IC portal.

What sort of information can I change in the section called “Preferences”? The “Preferences” link allows you to select how you want to be communicated by your child’s school and what types of communications you want to receive. For example, you can choose to be contacted via email, cell phone, or both; and receive communications about your child’s grades and attendance. Users can also select to change their password and security questions associated with your DPS Parent/Student Portal account.

How do I change the email address associated with my DPS Parent/Student Portal account?
Once an account has been registered w/ an email address, that email address cannot be changed. If you need to change the email address associated w/ your DPS Parent Portal account, please contact your child’s school and ask them to cancel your account. You will then need to complete the registration process from the beginning.

Can I have the same email address as another portal user?
Or what if I share an email account with another portal user?
No. Every DPS Parent Portal account must have its own email address. If you attempt to register for a Parent Portal account using an email address that already is in use, the system will not let you register.

If I no longer have legal rights to my child, will I still be able to access my child’s information through the Parent Portal?
If your guardian rights have been legally restricted, then it is up the legal guardian to inform the school. Once the school is aware of the current legal situation, your Parent Portal account will no longer have access to the particular child’s data.

Can I change my address or phone numbers via the Portal?
No. Changing your phone number or address CANNOT be done through the DPS Parent Portal. You must go to your child’s school and show proof of identification in order to change this information.

If I no longer want to use my account, can I cancel?
DPS Parent Portal accounts are not typically cancelled. After six months of inactivity, your DPS Parent Portal account will be disabled. If you access your account when it’s disabled, you will need to revalidate your email address. After 13 months of inactivity, your DPS Parent Portal account will be deleted.

What happens if I don’t use my account for a long period of time? Do I need to re-register? Or will my account ever expire?
After six months of inactivity, your DPS Parent Portal account will be disabled. If you access your account when it’s disabled, you will need to revalidate your email address. After 13 months of inactivity, your DPS Parent Portal account will be deleted.

Account Registration/Creation

How do I get the credentials so that I can create a DPS Parent/Student Portal account?
Visit your child’s school and ask the secretary to give you your Person ID and GUID. Be prepared to show a valid photo ID.

Where do I go to login to the Parent/Student Portal?
Visit myportal.dpsk12.org to login to your DPS Parent/Student Portal account.

When I go to register for my DPS Parent Portal account, it asks me for my username. I never received a username.
At the DPS Parent Portal account registration page you are allowed to select your own username. You may choose any username that you like as long as it is not the same username as another user. We recommend selecting something that you will easily remember.

What is a username?
A username is the unique name you select for your account. You will use this name every time you login to your DPS Parent Portal account.

Can I choose anything I want for a username?
Yes, you may choose any username as long as it is not used by another user and is 8-20 characters long made up of letters and/or numbers (no symbols).

Do I need to have an email address in order to create a DPS Parent/Student Portal account?
* Parents/Guardians: Yes, a valid email address is required in order to register for a DPS Parent Portal account.
* Students: No, students are not required to have an email address in order to get a DPS Student Portal account.

I submitted all of the information on the account registration page, and I still can’t login. What else do I need to do?
The account registration process isn’t over after you’ve entered all of the information on the account registration page. You should receive an email shortly after submitting this page that will ask you to verify the email address you submitted. After verifying your email address, your web browser will open a page that tells you that your account is being created and that it should take no more than 15 minutes.You will be notified via email within 15 minutes when your Parent Portal account is ready to use. Using the username you selected and password, you will login to your DPS Parent Portal account for the first time. At this login, you will be asked to answer a series of security questions.

I never received an email that asked me to validate my email address. What should I do?
Remember that the DPS Parent/Student is only available to a limited number of DPS schools at this time. Make sure that you have a student who is enrolled in one of our pilot schools. An email should be sent to your account immediately after submitting the information. Begin by checking your spam folder for an email from dps_portalteam@dpsk12.org. If there is no email in your spam folder, and you are certain you entered your email address correctly, contact the enrollment specialist at your child’s school. You will be asked to provide a valid form of identification, and he/she will investigate further.

Username and Password

I already have my username and password for Infinite Campus (IC) Parent Portal. Do I need to register for the DPS Parent Portal?
No, you can use your username and password from your Infinite Campus account to access your new Parent Portal account. Upon first login, you will be asked to provide an email address and answer a series of security questions. You will also need to validate the email address you provide by clicking on a link in an email sent to the account you provided. Once these steps are complete, you will be able to access your DPS Parent Portal account.

My Infinite Campus (IC) Parent Portal username/password won’t work when I login to the DPS Parent Portal. Why is that?
Visit your child’s school and speak with the enrollment specialist. We recommend calling ahead of time to ensure he/she is available to assist you. Inform the enrollment specialist that you are trying to use your Infinite Campus (IC) Parent Portal username/password to login to the DPS Parent Portal. At that time, the enrollment specialist will need to confirm that you indeed have an active IC Parent Portal. If your IC Parent Portal account is active, then the enrollment specialist will give you the username and password. If your IC Parent Portal account does not exist, then you will need to obtain your Person ID and GUID, and complete the registration process for the DPS Parent Portal.

I forgot my username. How do I retrieve it?
Visit myportal.dpsk12.org and click on the link that says “Forgot username” and follow the instructions on the page to retrieve your username. You will be asked to provide the email address you used when you first registered your DPS Parent Portal account. Your username will be emailed to this address.

I forgot my password. How do I retrieve it?
Visit myportal.dpsk12.org and click on the link that says “Forgot password” and follow the instructions on the page to retrieve your password. You will be asked to verify the answers to the security questions you provided when you first logged in to your Parent Portal account. Next you will be asked to choose a new password. The next time you login, you will use this password instead of your old password.

I forgot the answers to my security questions. How do I retrieve them?
If you know your DPS Parent/Student Portal username and password and have logged on to the portal, select the “Preferences” link located near the top of the page. Then select “Change Security Questions” option. This will redirect you to the Security Questions section of the Security Settings. Here you will be able to see and change your answers. If you are a parent/guardian and have forgotten your password to the DPS Parent Portal, retrieve your password using the “Forgot my Password” option located on the
DPS Parent/Student Portal homepage (myportal.dpsk12.org). Please reference the Security Settings User Guide for additional instructions on Security Question Registration.

How do I change my password?
If you know your DPS Parent/Student Portal username and password and have logged on to the portal, select the “Preferences” link located near the top of the page. Then select “Change Password.” This will redirect you to the Change Password section of the Security Settings. Here you will be able to change your password.

Can I change my username?
No, you will not be allowed to change your username once you have registered for your DPS Parent Portal account.

Portal Information/Content

I have logged into the DPS Parent Portal and it is showing me the information for the wrong student OR not all of my students are showing. What do I do?
When you login to the DPS Parent Portal, the system will automatically show you information for your oldest child attending a DPS Parent Portal pilot school. Click on the “My Kids” tab at the upper-left side of the webpage to select another one of your children. If you have a student that attends one of the DPS Parent Portal pilot schools and that that student isn’t listed under the “My Kids” tab, contact the school of the child and ask the school’s enrollment specialist to verify that they have scheduled the child in the correct household within Infinite Campus. If they determine the child is scheduled correctly, then the school will need to submit a ticket to technical support.

I’m looking at the grades section of the Parent Portal and there isn’t any information. Why is that?
If no grades are displayed in the DPS Parent Portal it is possible that your child’s teacher(s) has yet to post a grade for the current grading period. The “Grades” section of the DPS Parent Portal is meant to display your child’s most recent posted grade for each course.

What type of state and district test results can I see in the Parent/Student Portal?
The tests results that are available in the Parent/Student Portal will be different for each student depending on their grade level and services received. The most common state and district test results that are available on the Parent/Student Portal include TCAP, CELA (for English-language learners only), and various interim tests.

General questions on Grades, Assignments, and/or State & District Tests
Contact your child’s teacher(s) about specific questions relating to grades, assignments, and/or state and district tests (examples of tests displayed: STAR Reading, TCAP, etc.).

General questions on Behavior, Attendance, or On Track to Graduate
Contact your child’s school administrator, guidance counselor or student advisor about specific questions relating to behavior, attendance, or On Track to Graduate.

When is the information updated in the Parent/Student Portal?
Every section of the Parent/Student Portal is updated differently. Most sections should have a date stamp. Grades are updated after each teacher has posted a grade for the current grading period. Assignments are updated as soon as a teacher updates his/her grade boo. State and district tests are updated shortly after a new test is given. Attendance and behavior are updated daily.

Can I see my child’s school calendar if I click the “Calendar Option?”
Not yet. Currently, the DPS Parent/Student Portal only has the district calendar available. Plans to include school-specific calendars are in progress.

Training/Access

Are there opportunities to be trained on creating an account and/or portal navigation?
Yes. Start by visiting the website that lists training opportunities on GetYourEDon.org. Training is on-going throughout the school year. For more specific questions contact your students’ school’s Parent/Student Portal “point person” to request and/or learn about training opportunities at your child’s school: School Point Person Contact Information Brown Lynn Heintzman or Lindsay Drahota 720.424.9250 Cheltenham Luz Melillo or Luz Arzola 720.424.8810 Cowell Becky Zachmeier or Maria Deleon 720.424.8300 Edison Sally Whitelock or Michelle Miller 720.424.7780 Lake IB Michael Coscarella or Blanca Ruiz 720.424.0293
Skinner Michelle Koyama or Shalaine Lujan 720.424.1420 North Terri Davalos or Corrie Houck 720.423.2700 Parent/Student Portal Team Juan Pablo Parodi or Katie Palm 720.423.3033 720.423.3658

I have not used a computer or I do not feel comfortable with my computer skills to access the Parent/Student portal. Is there any where I can learn basic computer, email or internet skills?
Yes. There are several community programs that offer a variety of FREE computer classes. Click here to learn about classes offered in your neighborhood, or visit GetYourEDon.org and click “Training.”

I don’t have a computer at home. Where can I use a computer to access the portal?
DPS has partnered with a variety of organizations to help provide computer and internet access for those parents/guardians who do not have a computer at home. Click here to learn about different options to access the DPS Parent/Student Portal, or visit GetYourEDon.org and click “Find a Computer,” (examples: Denver Public Libraries, DPS Portal kiosks, community centers, etc.).